Return and Refund

SereniT Defective & Damaged-Item Refund Policy

We want you to love your Oasis Lounger—so if it arrives torn, damaged, or in otherwise poor condition, we’ll make it right.

Eligibility

Only items received in a defective, torn, or damaged condition qualify for a refund or replacement.

Please inspect your order immediately upon delivery.

Notification Window

Notify us within 7 days of delivery by emailing support@serenit.com with:

Your order number

Photos clearly showing the damage or defect

Return Authorization

Once we’ve confirmed the issue, we’ll send you a Return Authorization and a pre-paid shipping label.

Please return the item in its original packaging (if possible) within 14 days of receiving the label.

Your Options

Replacement: We’ll ship you a brand-new Oasis Lounger at no extra cost.

Full Refund: We’ll credit your original payment method for the full purchase price (excluding any shipping fees).

Processing Time

Once we receive the returned item, please allow up to 5 business days for inspection and refund or replacement processing.

You’ll receive an email confirmation when your refund has been issued or your replacement has shipped.

Exclusions

Returns for reasons other than manufacturing defects or damage in transit cannot be accepted under this policy.

Normal wear and tear, improper use, or damage occurring after delivery is not covered.

If you have any questions or need assistance, please reach out to support@serenit.com. We’re here to ensure your SereniT experience is nothing short of serene.